Booking and Cancellation Policy
We strive to provide excellent service to our guests. In order to do so, we have updated our cancellation policy. Cancellations and no-shows leave gaps in our schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments.
A credit card is required to reserve an appointment. We require a minimum of 24-hour notice to cancel or reschedule notice to avoid a charge of 50% of your scheduled service. There will be a 100% charge of the service booked for no-call/ no-show appointments
All posted pricing is the starting rate and may increase due to the length, thickness, and condition of your hair. Your stylist will give you a more accurate quote once they’ve had the opportunity to speak with you and provide an in-person assessment.
Method of Payment
We accept cash as well as all major credit cards including Visa, Master Card, American Express and discover. We do not accept personal checks.
Gratuity is not included in the service fees listed on our menu.
Our number one priority is ensuring our guests leave happy. If you are in anyway disappointed with the results of your service, we want to know! Please call the salon within 10 days and we will work to get you back in asap. All redo’s must be done within 2 weeks of your initial service. All hair color services will not be guaranteed or redone if you are not using stylist recommended professional hair products.
Child Safety Policy
Due to safety considerations and limited space, children are welcome by appointment only.
We understand how challenging it is to find time to spend for yourself. We also understand that your “me time” does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event that you must bring your child into the salon, please provide proper supervision for them in the form of another caretaker. Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/ strollers may not be placed near the service area or held on the lap.
We kindly request ONLY those receiving services be present in the service area. Older children, (12+) capable of sitting quietly and unsupervised. May wait in the provided seating area. While this policy helps that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.
Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals, and a busy salon make for a potentially dangerous environment for young children. Lotus Salon Stylist and staff are dedicated to providing each of our guests with the highest level of service possible.
We greatly appreciate your compliance with our child safety policy.
Please notify our front desk before reserving your appointment if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your service you feel discomfort, please alert your service provider immediately.
Please avoid wearing strong perfumes at the time of your service as some of our guest and stylists may be sensitive to them.